At Zoe Kid, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when visiting or making purchases on our website.
Information We Collect
When you interact with our website, we may collect the following types of information:
- Personal Information: This includes details such as your name, email address, phone number, shipping address, and payment information, which you provide when creating an account, placing an order, or contacting customer service.
- Automatically Collected Information: This includes data such as your IP address, browser type, operating system, and browsing behavior (e.g., pages viewed, links clicked) when you visit our website.
- Cookies and Tracking Technology: We use cookies and similar tracking technologies to enhance your experience, analyze website performance, and deliver personalized content. You can manage cookie preferences through your browser settings.
How We Use Your Information
Zoe Kid uses the information we collect for the following purposes:
Order Processing: To fulfill and ship your orders, process payments, and provide you with order status updates.
Customer Service: To respond to your inquiries, requests, and complaints efficiently.
Personalization: To offer a more tailored shopping experience, including personalized product recommendations and targeted promotions based on your preferences and browsing history.
Marketing and Promotions: With your consent, we may send you newsletters, special offers, and promotional communications. You can opt out of these communications at any time.
Website Improvement: To analyze how users interact with our website, helping us to improve functionality, content, and user experience.
How We Protect Your Information
Zoe Kid employs a range of security measures to protect your personal information, including:
Encryption: All sensitive information (such as payment details) is encrypted using SSL (Secure Sockets Layer) technology during transmission.
Data Access Control: We limit access to personal information to authorized employees and service providers who need the data to perform their roles.
Regular Security Audits: We conduct regular security reviews to ensure the safety and integrity of your information.
Sharing Your Information
We only share your personal information in specific circumstances, such as:
Third-Party Service Providers: We work with trusted partners to process payments, ship orders, manage customer service, and run marketing campaigns. These providers are obligated to handle your information in compliance with our Privacy Policy and applicable data protection laws.
Legal Obligations: We may disclose your information if required to do so by law, or in response to a valid legal request from government authorities.
Business Transfers: In the event of a merger, acquisition, or sale of Zoe Kid’s assets, your information may be transferred as part of that transaction, but you will be notified and given the opportunity to opt out.
Your Rights and Choices
At Zoe Kid, we respect your privacy rights and provide you with the following options regarding your personal information:
Access and Correction: You may request access to the personal information we hold about you and ask for corrections if any information is inaccurate or incomplete.
Data Deletion: You can request the deletion of your personal information from our records, subject to legal obligations that require us to retain certain data.
Marketing Preferences: You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link in the email or adjusting your communication preferences in your account settings.
Cookies and Tracking Technologies
Zoe Kid uses cookies and similar technologies to collect information about your interactions with our website. These cookies help us:
Enhance Website Performance: Cookies enable us to monitor website traffic, identify and fix technical issues, and optimize the site for a better user experience.
Personalize Content and Ads: We use cookies to show you relevant product recommendations and personalized ads based on your browsing behavior.
You can control or disable cookies through your browser settings, though please note that some website features may be affected.
Children’s Privacy
Zoe Kid’s website is designed for general audiences and does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it.
International Data Transfers
If you are accessing Zoe Kid from outside of Vietnam, please be aware that your information may be transferred to, processed, and stored in Vietnam, where our servers are located. We take measures to ensure that your information remains protected in compliance with applicable laws, regardless of where it is processed.
Updates to This Privacy Policy
Zoe Kid reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates through email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.